Clinical Operations Manager

Who is Castor?

AT CASTOR, WE DRIVE FASTER, SMARTER MEDICAL RESEARCH

 

We believe that faster, more diverse clinical trials help extend the human health span and provide a greater return on investment.

We strive to improve the clinical trial experience for patients, sites and sponsors, using technology to accelerate every step of the clinical trial journey.

Our modular clinical trial platform enables the capture and re-use of research data from anywhere, anytime and helps optimize each activity in the clinical trial journey by reducing human effort with technology. From recruitment to monitoring, we help make it easier to design and deploy trials, enroll and engage patients, collect data and analyze results.

Next to being very purpose-driven, we are proud of our caring company culture. We follow our values diligently and take the well-being of each Castorian seriously. Sounds like something for you? Read on!

 

The Role

 

At Castor, we are committed to a world with faster, smarter, medical research. Our cloud based software solutions are revolutionizing data capture for academic and commercial clinical researchers worldwide. You have found yourself a company with a true purpose. 

As the Manager of Clinical Operations, you will play a crucial role in ensuring the success and satisfaction of our valued customers, who rely on our solutions to accelerate their research, streamline processes, and drive innovation in clinical research. You will lead by example, fostering a customer-centric culture while implementing best practices to deliver outstanding Clinical Operations. The Clinical Operations scope includes repetitive activities performed by Castor personnel, or strategic outsourcing partners, that support the complete clinical trial process from start-up to close-out. Currently at Castor these services include product training, patient and site device provisioning, medical coding and on-demand technical guidance. The scope of Clinical Operations will continue to evolve in line with Castor’s mission and strategic direction. 

You are also responsible for all assurance activities related to the availability, integrity, and confidentiality of customers, business partners, employees, and business information in compliance with our information security policies.

 

What you’ll focus on

  • Clinical Operations Strategy
    • Contribute to and execute the Clinical Operations strategy aligned with the company's goals, emphasizing a proactive and scalable approach to delivery of Clinical Operations.
    • Continuously analyze Clinical Operations metrics and customer feedback to identify areas of improvement and implement corrective actions.
    • Optimize team workflows to meet service delivery goals and objectives.
    • Ensure alignment with Castor’s mission and strategic direction.
    • Ensure the high-quality delivery of all contracted Clinical Operations. 
  • Stakeholder Management
    • Work closely with the Professional Services, Compliance, Commercial,  Product, and Engineering teams to communicate customer feedback and identify opportunities for improvement.
    • Serve as the escalation point for complex or critical customer issues, ensuring timely and effective resolution.
  • Strategic Partner Relationship Management
    • Develop and maintain strong relationships with strategic outsourcing partners, fostering collaboration and driving mutual success.
    • Coordinate regular meetings and business reviews with partners to evaluate performance, identify growth opportunities, and address challenges.

 

What you’ll bring

You’ll definitely have:

  • Bachelor's degree in a relevant field (life sciences, computer science, engineering, or similar). An advanced degree is a plus.
  • Proven experience (min 5 years) in the life sciences software and/or SaaS technology industry.
  • Strong knowledge of life sciences software solutions and a good understanding of clinical research including knowledge of regulations such as 21 CFR Part 11, ICH guidelines, and other relevant regulatory standards.
  • Experience with SDTM (Study Data Tabulation Model) mapping, eCOA (electronic Clinical Outcome Assessment), data conversion, and implementation. Strong knowledge of database management, database design, SQL querying, data manipulation, and database administration tasks.
  • Demonstrated experience in managing strategic partnerships and building collaborative relationships with external organizations.
  • Exceptional communication and interpersonal skills, capable of engaging with customers, partners, and internal stakeholders effectively.
  • Strong analytical and problem-solving abilities to address complex technical challenges and partnership dynamics.
  • Customer-focused mindset, with a passion for delivering exceptional customer experiences.
  • Ability to adapt quickly to changing priorities and work effectively in a fast-paced environment.

 

Please note that we are open to hire from different European countries. However, we are unable to accept applications from France, Germany, Spain, Bulgaria, Sweden, Switzerland and Greece.

 

How Castor takes care of you

 

At Castor we truly live and breathe one of our core values, believing we can achieve anything with a healthy and happy team. Our benefits reflect this:

  • Guaranteed ‘happy holidays’ bonus  
  • Employee Stock Option Plan 
  • Learning & Development Budget to support your growth
  • Unlimited annual leave 
  • A fully remote role, with support for your home office set-up
  • flexible working schedule: nobody is tracking your time except you, we focus on output and delivery
  • A great work-life balance
  • Quarterly downtime weeks, well-being workshops, sleeping courses, virtual company events and celebrations
  • Annual company retreats in person 🌴

 

We are a remote-first company. At Castor,  we value flexibility and believe that the best talents can work anywhere in the world. From flexibility improvements to productivity growth, we want to make sure you are happy, healthy, and productive while working from home.
 

Every Castorian counts. We celebrate you for who you are. We build products to make clinical research accessible to the world and a company where everyone, anywhere, is welcome. It does not matter where you are from, where you are based, or what your gender, age, or sexual orientation is.

Our remote-first setup is for your family, your work-life balance, your mental health, and your right to be your most authentic self. You are celebrated for who you are, for all the differences and quirks that define you. We want your unique voice to be heard and succeed together as a happy and healthy team!

 

Castor continues to grow as an Equal Opportunities Employer. We strongly encourage applications from women, people of color, and people from the LGBTQ(+) community. Please feel free to share the pronouns you use (for example she/her/hers, he/her/his, they/them/theirs, etc.).

 

 

 

 

 

 

Our Interview Process

Application
Application

Fill out a short application on our careers website.

Telephone Call
Telephone Call

If your application is successful, we’ll invite you to an intitial call with a member of our talent team.

Manager interview
Manager interview

Great news! You’re invited to meet the hiring team.

Interview Day
Interview Day

Now we’ve got even better acquanted, we’d like to invite you to a final stage interview day.

Offer
Offer

Congratulations! We’re making you a formal offer to join as our next Castorian!

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