IT Support Specialist

Who is Castor?

Please note that while we are a remote-first company, for this hybrid role we ask you to already be based in Amsterdam or within a commutable distance to the office, or willing to relocate to Amsterdam. This is due to the nature of the role.

Are you ready to accelerate your IT career plus medical research?


At Castor, you can put your expertise to use for the greater good. We are a leading cloud-based clinical data platform, working with some of the world’s largest medical device companies, biopharma, and renowned academic institutes. Our products are used by over 85.000 researchers and millions of patients worldwide.


We simplify the clinical trial process, from recruitment to analysis, with user-friendly, patient-centric technology. Our mission is to bring medical research into the digital age. With our products, we help extend human healthspan: the faster, better and more inclusive medical research is, the longer and healthier lives can be lived around the globe.


Next to being very purpose-driven, we are proud of our caring company culture. Although we are a fast-growing scale-up, we follow our values diligently and take the well-being of each Castorian seriously.


The Role

What you'll focus on


As an Information Technology Support Specialist at Castor, you’ll be responsible for managing access control to all general apps and ensuring other app administrators do the same effectively, ensuring all devices and accounts in the hands of Castor employees are appropriate and functional, and supporting the CISO and QISMS coordinator in all matters of compliance.


  • You offer IT support to our employees, as well as support new employees' onboarding process by setting up tools and accounts during their onboarding;

  • Support employees’ offboarding process by coordinating the revocation of access rights;

  • Manage various tasks such as registration and taking in of assets, and monitoring the timely maintenance of IT assets.


More about you


Being an IT Support Engineer with a technical background, you already have some years of experience working in a comparable role in supporting an organization and its growth. You are now looking to expand your skills in a highly collaborative, tech-focused environment.

You enjoy bringing your ideas to life in a flat, open and diverse organization, with plenty of opportunities for personal and professional growth.

  • You have some practical experience (3+ years) with IT Support Engineering from a software company or other fast-paced industry;

  • Preferably, you have already worked with Microsoft Intune, Google Workspace, JAMF or MobileIron and will be happy to share your knowledge about how to model company hierarchies and set up access rights, for example. We use Intune, but please don't shy away from applying if you haven't worked with it yet!

  • You feel at home working with Mac and Windows machines;

  • You also have a basic understanding of networking;

  • You have the ability to evaluate trade-offs and implement best practices for IT Operations;

  • You have a strong privacy and security mindset, as well as high moral and ethical standards.


What you’ll learn


It’s a crucial time for Castor! We’re on ‘full power mode’ and scaling up at an exponential rate. For you, the opportunities are endless:

  • Enhance your skills through implementing cutting-edge, automated IT processes

  • Work within IT in a medical environment with strong compliancy standards and best-of-breed industry standards regarding security, compliance and operations (ISO, CIS and ITIL)

  • Improve your interpersonal skills by working with our global Castorians


How Castor takes care of you


At Castor we truly live and breathe one of our core values, believing we can achieve anything with a healthy and happy team. Our benefits reflect this:


  • Competitive pay, guaranteed ‘happy holidays’ bonus, a prospective ‘company performance’ bonus, Employee Stock Option Plan, learning & development budget
  • Unlimited annual leave (with a minimum of 25 days, plus additional national holidays)

  • A hybrid role from our Amsterdam Amstel office with financial support for your home office set-up

  • A flexible working schedule: nobody is tracking your time except you, we focus on output and delivery.

  • A great work-life balance

  • A company MacBook or Dell laptop, and all other needed gear to work comfortably from home

  • Virtual health package: a subscription to Calm, quarterly downtime weeks, well-being workshops, sleeping courses, virtual company events and celebrations

  • Annual company retreats in person



Don’t have an updated CV just yet? Feel free to apply with your LinkedIn profile, or by contacting our Tech Talent Acquisition Specialist Eveliina.


We pay close attention to diversity & inclusion in Castor's teams. Have a read on interviews with QA Automation Engineer Elena and QA Lead Marta, and discover how they experience working at Castor.

Castor continues to grow as an Equal Opportunities Employer. We strongly encourage applications from women, people of colour, and people from the LGBTQ(+) community. Please feel free to share the pronouns you use (for example, she/her/hers, he/her/his, they/them/theirs, etc.).


Our Interview Process

Application
Application

Fill out a short application on our careers website.

Telephone Call
Telephone Call

If your application is successful, we’ll invite you to an intitial call with a member of our talent team.

Manager interview
Manager interview

Great news! You’re invited to meet the hiring team.

Interview Day
Interview Day

Now we’ve got even better acquanted, we’d like to invite you to a final stage interview day.

Offer
Offer

Congratulations! We’re making you a formal offer to join as our next Castorian!

Meet Your Future Colleagues

Roxana Christian
Roxana Christian
Senior Software Engineer
Nadine Verhoek
Nadine Verhoek
Visual Designer
Sebastiaan Knijnenburg
Sebastiaan Knijnenburg
Principal Innovation Engineer
Bas van Vliet
Bas van Vliet
Senior Software Engineer
Frouke Karel
Frouke Karel
Product Owner
Sébastien Bohn
Sébastien Bohn
Head Of Product Management
Silvia Frucci
Silvia Frucci
Senior Product Marketing Manager
TJ Waldie
TJ Waldie
Director, Digital Marketing
Douglas Weatherhead
Douglas Weatherhead
VP of Marketing at Castor
Danielle Sadorra
Danielle Sadorra
Account Executive
Yulia Bondar
Yulia Bondar
Senior Talent Acquisition Specialist
Shuyee Cheung
Shuyee Cheung
Legal Counsel
Rob Burley
Rob Burley
Everything Finance
Fatma Elfaghi
Fatma Elfaghi
Director of Quality and Compliance
Rob Konterman
Rob Konterman
Scaling Decentralized Trials
Derk Arts
Derk Arts
CEO
Niecy Duncan
Niecy Duncan
Project Manager
Daniel Silva
Daniel Silva
VP Customer Success