E-Clinical Project Manager - Customer Success (US)

Who is Castor?


At Castor, you can put your expertise to use for the greater good. We are a leading cloud-based clinical data platform, working with some of the world’s largest medical device companies, biopharma, and renowned academic institutes. Our products are used by over 85.000 researchers and millions of patients worldwide.


We simplify the clinical trial process, from recruitment to analysis, with user-friendly, patient-centric technology. Our mission is to bring medical research into the digital age. With our products, we help extend human healthspan: the faster, better and more inclusive medical research is, the longer and healthier lives can be lived around the globe.


Next to being very purpose-driven, we are proud of our caring company culture. Although we are a fast-growing scale-up, we follow our values diligently and take the well-being of each Castorian seriously.

The Role

What you'll focus on


Our Customer Success team advises and supports thousands of Castor users from all over the world, ensuring that they get the best out of our products.

The Project Manager is responsible for delivering customer projects on time, on budget, within the contracted scope, and with the highest level of quality. This role is responsible for maximizing the customer’s satisfaction with Castor by providing the best possible customer journey. A key component of success will be your ability to roll up your sleeves and effectively prioritize key activities while keeping the overall customer experience at top of your mind.

What you’ll be doing


  • Provide project leadership across multiple client projects (study builds, custom integrations, data migrations, etc.).

  • Perform accurate and timely maintenance of key project administrative data such as timesheets, project status, timelines, project milestones, risks, etc.

  • Work with internal and partner resources to ensure all deliverables are of the highest quality and are delivered on time and on budget.

  • Provide clear, effective, and timely internal and customer-facing communications, escalation paths, and processes.

  • Contribute to Professional Services best practices.

  • Achieve targeted customer satisfaction measures on your assigned projects.

  • Act as an advocate for the customer for new features and product defects.

  • Actively collaborate with other members of the Castor team to remove customer roadblocks and frustrations.

More about you

You definitely have:


  • 3+ years of Project Management experience in a fast-paced SaaS company

  • Excellent command of the English language with a strong set of communication skills, including listening, writing, proofreading, and speaking.

  • Working knowledge of Google products (Gmail, Calendar, Drive, Docs, Sheets, Slides, etc.), Salesforce, and other industry-standard collaboration tools (i.e. Slack & Asana)

  • A passion for positive customer-focused outcomes achieved with a high degree of ethics and integrity

  • Highly organized with strong attention to details

  • Able to plan, lead, facilitate, and document effective meetings.

  • Collaborative, agile, resourceful, consistently engaged, and a roll-up-the-sleeves, “I can do it” attitude with a voracious appetite to learn and grow

It would be good if you had:

  • PMP, PRINCE2, or other Project Management certifications

  • Life science or IT degree or another suitable degree


How Castor takes care of you


At Castor we truly live and breathe one of our core values, believing we can achieve anything with a healthy and happy team. Our benefits reflect this:


  • Competitive pay, uncapped commission, guaranteed ‘happy holidays’ bonus, a prospective ‘company performance’ bonus, Employee Stock Option Plan, learning & development budget;

  • Unlimited annual leave (with a minimum of 25 days, plus additional national holidays);

  • A 401K savings plan with competitive employer contributions;

  • A fully remote role*, with financial support for your home office set-up;

  • A flexible working schedule: nobody is tracking your time except you, we focus on output and delivery;

  • A great work-life balance;

  • A MacBook or Dell laptop, and all other needed gear to work comfortably from home;

  • Virtual health package: a subscription to Calm, quarterly downtime weeks, well-being workshops, sleeping courses, virtual company events and celebrations;

  • Annual company retreats in person;



Castor continues to grow as an Equal Opportunities Employer. We strongly encourage applications from women, people of colour, and people from the LGBTQ(+) community. Please feel free to share the pronouns you use (for example, she/her/hers, he/her/his, they/them/theirs, etc.).


Our Interview Process

Application
Application

Fill out a short application on our careers website.

Telephone Call
Telephone Call

If your application is successful, we’ll invite you to an intitial call with a member of our talent team.

Manager interview
Manager interview

Great news! You’re invited to meet the hiring team.

Interview Day
Interview Day

Now we’ve got even better acquanted, we’d like to invite you to a final stage interview day.

Offer
Offer

Congratulations! We’re making you a formal offer to join as our next Castorian!

Meet Your Future Colleagues

Niecy Duncan
Niecy Duncan
Project Manager
Daniel Silva
Daniel Silva
VP Customer Success