Head of Customer Success

Job description

Do you celebrate your customers accomplishments and create strategies to secure lifetime user value?


What you’ll do

As part of Castor’s leadership team, you'll work to ensure our customers achieve the utmost success from our highly regulated platform, going beyond expectations in achieving their goals. You’ll help to take the fastest growing HealthTech company in the Netherlands (that’s us!) global:


  • Define, shape and set our customer success strategy and metrics

  • Test and promote new initiatives to improve customer experience

  • Report on critical metrics including NPS, churn and expansion revenue to the CEO

  • Grow, lead, mentor and develop a team of customer success champions

  • Identify and build third-party partnerships to complement our customer offering


What you’ll bring

Joining us, you’ll be a ‘strategic samurai’ at creating customer journeys, empowering teams and driving success for our 27,000+ users:


  • Extensive experience working in customer success or business consultancy

  • Experience, knowledge or a keen interest in SaaS focussed products

  • An analytic approach with the ability to measure data and the customer journey

  • An interpersonal approach to leadership with the ability to grow and nurture others

  • The hands-on drive and determination to work in an entrepreneurial start-up environment


What you’ll learn

It’s a crucial time for Castor. We’re on ‘full power mode’ and scaling-up at an exponential rate. For you, the opportunities are endless:


  • The ability to develop strategies and grow an international customer success team

  • Hone your skills as a true influencer in the expanding customer success space

  • Be involved in maximising the impact of medical research and improving healthcare


What you'll get

At Castor we truly live and breath our core value, believing we can 'achieve anything with a healthy and happy team.' With this in mind, we offer the following benefits:


  • 30 days annual leave plus 6 bank holidays as standard

  • An annual company bonus scheme

  • An individual training budget for personal and professional development

  • Free lunch and healthy snacks

  • Flexible working with the option to work from home one day per week

  • A new MacBook or Dell laptop

  • Social offices with breakout spaces, table football and ping-pong

Requirements

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