Customer Success Specialist

Job description

Hello, you champion of customer success! Hello, you customer-centric consultant! Hello, you disruptor and developer of engaging experiences!


What you’ll do

You’ll provide ‘knock-your-socks-off’ solutions for our US and UK based clinical research customers. Asking the right questions, you’ll ensure our customers adopt, utilise and maximise value from our healthtech products, whilst celebrating their successes, creating Castor ambassadors:


  • Partner with customers to understand goals, translating these into perfect processes

  • Collaborate internally to translate customer challenges and needs into product requirements

  • Act as a skillful product specialist, responding with speed and accuracy to customer queries

  • Assist in progressing and developing customer success projects (i.e. customer onboarding plans)


What you’ll bring

You’ll believe our customers hold the key to Castor’s success. You’ll have an affinity with the healthtech world, using your excellent communication and presentation skills to amaze our customers with rewarding experiences, ensuring we truly maximise research impact!


  • Experience in customer success, customer account management or business consultancy

  • An analytical mind with the ability to develop and drive projects, always with the customer in mind

  • A helpful and empathetic character with a drive and knack for problem resolution

  • Knowledge of, or experience in, commercial research? Even better!

  • Fluency in English. Spreek Je Nederlands? Te Gek!


What you’ll learn

It’s a crucial time for Castor. We’re on ‘full power mode’ and scaling-up at an exponential rate. For you, the opportunities are endless:


  • How to develop leading Customer Success processes and further increase customer satisfaction

  • To collaborate with an entrepreneurial team, passionate to help customers achieve their goals

  • A chance to support the international growth of a true scale-up company

  • Be involved in maximising the impact of medical research and improving healthcare


What you’ll get

At Castor we truly live our core values, believing we can achieve anything with a healthy and happy team. With this in mind, we offer the following benefits:


  • 30 days annual leave plus 6 public holidays as standard

  • An annual company bonus scheme

  • An individual training budget for personal and professional development

  • Free lunch and healthy snacks

  • Flexible working with the option to work from home one day per week

  • A new MacBook or Windows laptop

Requirements

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