Clinical Data Management and Project Lead

Job description

“At Castor, Customer Success is at the centre of everything we do. Our Clinical Data Manager and Project Lead will bring our service delivery to the next level and ensure a seamless customer journey even for the most complex projects.”

- Elena Kochova, Senior Customer Success Manager @ Castor


Who is Castor?

Castor is one of the fastest growing healthtech startups. Our mission is to bring medical research into the digital age. Why? Because medical research is still largely run using free-text, paper and spreadsheets.


By enabling our users to capture high quality data and making it machine readable, we are fundamentally changing the broken evidence based medicine process. You’ve found yourself a company with a true purpose. Learn more at castoredc.com and on our Life at Castor instagram channel.

How is Castor supporting the Coronavirus crisis?

Castor has joined the global fight against the Coronavirus by making our research data capture system available for free for all COVID-19 research projects. As of July 01st, Castor is supporting more than 250 COVID-19 studies across the world.


The opportunity: lead Castor’s clinical services

The Customer Success team at Castor are a powerful network of experts, helping over 40,000 research customers reduce study build time, capture better data, and get to market faster.


Joining this team, you’ll ensure hands-on delivery and quality assurance of our professional services including database setup, user acceptance testing, trial data management, and medical coding. You will also be responsible for the continuous service delivery for the largest COVID-19 trials running in Castor.


What you’ll do

You’ll use actionable knowledge of clinical technology, research processes and data management to ensure our professional services are ‘top-notch’ and exceed customer expectations, by:


  • Managing the largest COVID-19 clinical trial(s) running in Castor
  • Acting as a team lead, coach and mentor for our Customer Success Specialists
  • Expanding and managing relationships with professional service partners, including CROs
  • Collaborating across Castor to manage a variety of professional service projects


What you’ll bring

With proven research knowledge, you’ll be an excellent communicator, planner, organizer and presenter. Amazing our customers with rewarding experiences, ensuring we truly maximise their research impact, you’ll:


  • Be experienced as a Data Manager, Clinical Trial Manager or Professional Services Manager
  • Have experience with managing various clinical trial activities through CRO partners or at a CRO
  • An excellent team leader with a positive approach to mentoring and supporting others
  • An analytical ‘planner’s’ mind with experience in project planning and delivery


What you’ll learn

It’s a crucial time for Castor. We’re on ‘full power mode’ and scaling-up at an exponential rate. For you, the opportunities are endless:


  • Run your own projects and bring our professional services to the next level
  • Collaborate with an entrepreneurial team, passionate to help customers achieve their goals
  • Support the international growth of a true scale-up company
  • Be involved in maximising the impact of medical research and improving healthcare


What you’ll get

At Castor we truly live our core values, believing we can achieve anything with a healthy and happy team. With this in mind, we offer the following benefits:


  • A flexible and partly-remote working opportunity
  • A competitive salary and a guaranteed 'happy holidays' bonus
  • Investing in our talent with a strong Employee Stock Option Plan
  • 30 days annual leave (plus national holidays)
  • Interested in ‘lifelong learning’? You’ll love using our development and training budget!
  • We love good food! So, we provide lunch and healthy snacks in the office
  • Flexible approach to working - nobody is tracking your time except you.
  • A new MacBook or Dell laptop, we’re a tech start-up after all ;)
  • Like to feel zen? You’ll love our company subscription to Calm for meditation and yoga
  • Grow together as a team during our annual company retreat

Requirements

Want to know more? Check out the role profile for some further insights or apply now!