“At Castor, Customer Success is at the centre of everything we do. Our Clinical Data Manager and Project Lead will bring our service delivery to the next level and ensure a seamless customer journey even for the most complex projects.”
- Elena Kochova, Senior Customer Success Manager @ Castor
Who is Castor?
Castor is one of the fastest growing healthtech startups. Our mission is to bring medical research into the digital age. Why? Because medical research is still largely run using free-text, paper and spreadsheets.
By enabling our users to capture high quality data and making it machine readable, we are fundamentally changing the broken evidence based medicine process. You’ve found yourself a company with a true purpose. Learn more at castoredc.com and on our Life at Castor instagram channel.
How is Castor supporting the Coronavirus crisis?
Castor has joined the global fight against the Coronavirus by making our research data capture system available for free for all COVID-19 research projects. As of July 01st, Castor is supporting more than 250 COVID-19 studies across the world.
The opportunity: lead Castor’s clinical services
The Customer Success team at Castor are a powerful network of experts, helping over 40,000 research customers reduce study build time, capture better data, and get to market faster.
Joining this team, you’ll ensure hands-on delivery and quality assurance of our professional services including database setup, user acceptance testing, trial data management, and medical coding. You will also be responsible for the continuous service delivery for the largest COVID-19 trials running in Castor.
What you’ll do
You’ll use actionable knowledge of clinical technology, research processes and data management to ensure our professional services are ‘top-notch’ and exceed customer expectations, by:
What you’ll bring
With proven research knowledge, you’ll be an excellent communicator, planner, organizer and presenter. Amazing our customers with rewarding experiences, ensuring we truly maximise their research impact, you’ll:
What you’ll learn
It’s a crucial time for Castor. We’re on ‘full power mode’ and scaling-up at an exponential rate. For you, the opportunities are endless:
What you’ll get
At Castor we truly live our core values, believing we can achieve anything with a healthy and happy team. With this in mind, we offer the following benefits:
Want to know more? Check out the role profile for some further insights or apply now!