Clinical Data and Customer Success Specialist

Job description

Are you an experienced database designer who thrives on building top notch solutions for clinical researchers and supporting them throughout their study? The best reviewed EDC platform is looking for you!


What you’ll do

You’ll be our in-house database dynamo! Providing study building, data management and customer support to our US based clinical researchers, you’ll ensure our customers adopt, utilize and maximize value from our EDC platform, celebrating their successes and creating Castor ambassadors:


  • Support the welcome and onboarding of new commercial research customer in the US

  • Partner with customers to understand study objectives, translating these into high databases

  • Act as a skillful product specialist, responding with speed and accuracy to US customer queries

  • Collaborate internally to translate customer challenges and needs into product requirements

  • Run data management projects, including the creation of DMPs, Data Review and Data Cleaning


What you’ll learn

It’s a crucial time for Castor. We’re on ‘full power mode’ and scaling-up at an exponential rate. For you, the opportunities are endless:


  • Run your own projects and build the foundation for our US based Customer Success team

  • To collaborate with an entrepreneurial team, passionate to help customers achieve their goals 

  • A chance to support the international growth of a true scale-up company

  • Be involved in maximising the impact of medical research and improving healthcare


What you’ll get

At Castor we truly live our core values, believing we can achieve anything with a healthy and happy team. With this in mind, we offer the following benefits:


  • Highly competitive base salary, individual bonus structure and savings plan (401k) 

  • A great health benefit and insurance package 

  • An annual personal development budget

  • Lunch and healthy snack expenses covered

  • Flexible working with one day per week from home

  • Awesome offices spaces in Hoboken, NJ - with a stellar view of the NYC skyline!


What you’ll bring

You’re an experienced database designer or data manager with expertise in the field of clinical research. Using excellent communication, planning, organisational and presentation skills, you’ll amaze our customers with rewarding experiences, ensuring we truly maximise research impact! 


  • Proven experience in data management and study builds in commercial research

  • An understanding of eClinical technology and its functionality in the clinical research process

  • An analytical ‘planners’ mind with experience of project delivery or management

  • A helpful and empathetic character with a drive and knack for problem resolution