Academic Account Manager (Benelux)

Job description

Castor's SaaS products already power 4,000 clinical trials across 90 countries, and, having just secured a $12 million Series A investment, we're looking for an Account Manager to drive our academic accounts forward.

Who is Castor?

Castor is a leading cloud-based clinical data platform working with some of the world’s largest medical device companies, biopharmas, and renowned academic institutes.

We simplify the clinical trial process, from recruitment to analysis, with user-friendly, patient-centric technology. Our mission is to bring medical research into the digital age. Why? Because medical research is still largely run using free-text, paper, and legacy technology.

Our self-service platform enables our users to run remote, device enabled, patient-centric trials. By helping our users capture high-quality data and making it machine-readable, we are fundamentally changing the flawed evidence-based medicine process.

How is Castor supporting the Coronavirus crisis?

Castor has joined the global fight against the Coronavirus by making our research data capture system available for free for all COVID-19 research projects. Castor is supporting more than 250 COVID-19 studies across the world, including the World Health Organization’s SOLIDARITY trial.

What you’ll do

Joining our Customer Success team, you’ll be operating as the lead contact for our (Benelux) Academic Accounts. Overseeing all customer account management, you’ll maintain strong, long-lasting customer relationships with University Medical Centres and Research Bureaus, identifying upsell, and closing new business opportunities. You’ll also:

  • Onboard new accounts and develop trusted advisor relationships with key accounts
  • Liaise with cross-functional internal teams to improve the entire customer experience
  • Manage tenders or other incoming requests, negotiate contracts, and close agreements
  • Collaborating with the Sales team to achieve quotas

What you’ll bring

As an advocate for the success of our academic researchers, you’ll bring proven experience in creating initiatives and processes which drive customer engagement and happiness. Being an excellent communicator, planner, organizer, and presenter, you’ll provide rewarding and service-oriented experiences, ensuring we truly maximize the potential of each account. You’ll also have:

  • Extensive experience with Consulting, Account Management, Sales or Customer Success in Saas, IT or Healthcare
  • A strong understanding of metrics and best practices including NPS, renewals, and subscriptions
  • A self-starting attitude, business-savviness, and excellent negotiation skills
  • Exceptional communication skills in Dutch

What you’ll learn

It’s a crucial time for Castor. We’re on ‘full power mode’ and scaling-up at an exponential rate. For you, the opportunities are endless:

  • Lead your own projects and bring the success of our academic researchers to the next level
  • Collaborate with an international team, passionate to help customers achieve their goals
  • Be involved in maximizing the impact of medical research and improving healthcare

What you’ll get

At Castor we truly live our core values, believing we can achieve anything with a healthy and happy team. With this in mind, we offer the following benefits:

  • A flexible and partly-remote working opportunity
  • A competitive salary and a guaranteed 'happy holidays' bonus
  • Investing in our talent with a strong Employee Stock Option Plan
  • 30 days annual leave (plus national holidays)
  • Interested in ‘lifelong learning’? You’ll love using our development and training budget!
  • Flexible approach to working - nobody is tracking your time except you
  • A new MacBook or Dell laptop, we’re a tech start-up after all ;)
  • Like to feel zen? You’ll love our company subscription to Calm for meditation and yoga


      Want to know more? Check out the role profile for some further insights or apply now!

      Castor continues to grow as an Equal Opportunities Employer. We strongly encourage applications from women, people of colour, and people from the LGBTQ(+) community. In your application, please feel free to share the pronouns you use (for example she/her/hers, he/him/his, they/them/theirs, etc).